Refund Policy

We have a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unused, unopened, and in the same condition in which you received it. The product must also be returned in its original packaging, together with any included accessories, manuals, or application tools, where applicable.

You will also need to provide your order number, receipt, or other proof of purchase.

To request a return, please contact us at zhu261010@gmail.com before sending any product back.

Returns sent without prior authorization may not be accepted.

Once your return request has been approved, we will provide you with return instructions and the applicable return address.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged during shipping, or if you receive the wrong product, please contact us as soon as possible at zhu261010@gmail.com.

Please include your order number and, where possible, clear photos or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another suitable resolution.

Non-Returnable Items

Because Thermexor products are liquid coating products intended for application to glass surfaces, products that have been opened, used, applied, mixed, contaminated, or otherwise altered after delivery may not be eligible for return unless the product is defective or applicable law requires otherwise.

We may also be unable to accept returns for:

• Products damaged due to improper storage, handling, installation, or use
• Products used on incompatible surfaces or materials
• Products returned without sufficient packaging
• Customized or specially produced products
• Gift cards, where applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

If the return is due to a defective, damaged, or incorrect item caused by Thermexor or the fulfillment process, we will normally cover reasonable return shipping costs or provide another appropriate solution.

For returns made because you changed your mind, ordered the wrong item, or no longer want the product, you may be responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law provides otherwise.

Exchanges

If you would like a different product, the most efficient process is usually to return the eligible item and place a new order after the return has been approved.

If your item arrived defective, damaged, or incorrect, please contact us first so that we can determine whether a replacement can be arranged directly.

European Union 14-Day Right of Withdrawal

If your order is delivered to a consumer in the European Union and the statutory right of withdrawal applies, you generally have the right to cancel your purchase within 14 days of receiving the goods without providing a reason.

This statutory right exists independently of our voluntary 30-day return policy.

To exercise your right of withdrawal, please contact us at zhu261010@gmail.com.

Where permitted by applicable law, you may be responsible for the cost of returning the goods.

The product should be returned in substantially the same condition in which it was received. You may inspect the product to the extent reasonably necessary to determine its nature, characteristics, and functioning, but you may be responsible for any reduction in value resulting from handling beyond what is necessary for such inspection.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, normally within 10 business days after approval.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zhu261010@gmail.com.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to cancel the order before it enters processing or shipment. However, once the order has been processed or shipped, cancellation may no longer be possible, and the standard return process may apply.

Contact Us

For questions about returns, refunds, damaged items, or exchanges, please contact:

Thermexor
Email: zhu261010@gmail.com