Shipping Policy

At Thermexor, we work with experienced international logistics and freight forwarding partners to provide reliable delivery services to customers worldwide.

This Shipping Policy explains our order processing, estimated delivery times, tracking, customs responsibilities, delivery delays, lost packages, damaged shipments, and related shipping matters.

By placing an order with Thermexor, you agree to the terms outlined below.

1. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, weekends, public holidays, product availability, and other operational factors.

Once your order has been prepared and handed over to our logistics partner, it will be considered shipped.

Where available, tracking information will be provided after shipment.

Please make sure that your shipping address, postal code, telephone number, email address, and other delivery information are accurate before placing your order.

2. Estimated Delivery Time

For most orders, the estimated delivery time is approximately 7–14 days after shipment.

This is the normal delivery timeframe for most destinations served by our logistics partners.

However, international shipments may occasionally experience unexpected delays.

In exceptional circumstances, delivery may take up to approximately 30 days after shipment.

Possible causes of extended delivery times include:

• Customs inspections or clearance delays
• Local carrier delays
• Public holidays
• Severe weather
• Transportation disruptions
• Remote delivery locations
• Temporary logistics congestion
• Incorrect or incomplete delivery information
• Security inspections
• Unexpected supply-chain or carrier disruptions
• Other circumstances outside our reasonable control

Delivery times displayed on our website are estimates and should not be considered guaranteed delivery dates.

3. Delivery Delays

Although most orders are expected to arrive within approximately 7–14 days, delays can occasionally occur during international transportation.

If your order has not arrived within the normal estimated delivery period, we recommend checking your tracking information first.

If the tracking status has not been updated for an extended period, please contact us at:

zhu261010@gmail.com

If your order has not arrived within approximately 30 days after shipment, please contact us with your order number.

We will work with our logistics partner to investigate the shipment status and determine an appropriate solution.

4. Shipping Partners

Thermexor works primarily with professional international freight forwarding and logistics providers.

Depending on your destination, your package may pass through multiple logistics networks before reaching you.

The international portion of the shipment may be handled by one logistics provider, while final delivery may be completed by a local courier, postal service, or other delivery company.

As a result, the carrier shown during the first part of the shipment may be different from the carrier that completes final delivery.

5. Tracking Information

Where tracking is available, we will provide a tracking number or shipment tracking information after your order has been dispatched.

Please note that tracking information may not appear immediately after shipment.

In some cases, it may take several days for the logistics provider or destination carrier to update tracking information.

Tracking updates may also temporarily stop while the package:

• Is moving between logistics facilities
• Is undergoing customs clearance
• Is being transferred to a local delivery carrier
• Is traveling between countries or regions

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

If you are concerned about your shipment, please contact us.

6. International Shipping

Thermexor may ship products internationally to eligible destinations.

Shipping availability may depend on:

• Destination country or region
• Local import regulations
• Product restrictions
• Logistics availability
• Customs regulations
• Carrier service availability

We reserve the right to cancel an order if we are unable to legally or reasonably ship the product to the provided destination.

If we cancel an order for this reason after payment has been received, the applicable payment will be refunded.

7. Customs, Import Duties and Taxes

International shipments may be subject to customs inspections, import duties, VAT, GST, brokerage fees, handling charges, or other taxes and fees imposed by authorities in the destination country.

Unless explicitly stated during checkout, these charges are not included in the product price or shipping fee.

Where applicable, the customer is responsible for paying customs duties, import taxes, and other local charges required for delivery.

Thermexor does not control customs authorities and cannot predict whether additional charges will be imposed.

Customs clearance requirements and processing times vary between countries and may affect delivery times.

8. Customs Clearance

Some countries may require additional information or documentation before a package can be released by customs.

This may include information such as:

• Recipient identification
• Tax identification numbers
• Import declarations
• Proof of purchase
• Product information
• Additional customs documents

If customs or the local carrier requests information directly from you, please provide the required information as soon as reasonably possible.

Failure to complete required customs procedures may result in delays, return of the shipment, or other delivery issues.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number

If you notice an error after placing your order, please contact us as soon as possible at zhu261010@gmail.com.

We will make reasonable efforts to correct the information before shipment.

However, once the package has been handed over to the logistics provider, we may not be able to modify the shipping address.

Where permitted by applicable law, additional shipping, redelivery, or return costs caused by incorrect or incomplete information may be the responsibility of the customer.

10. Failed Delivery Attempts

Local carriers may attempt delivery more than once or may require the recipient to collect the package from a local facility.

Customers are responsible for monitoring tracking information and cooperating with the local carrier when necessary.

A shipment may be returned if delivery cannot be completed because of circumstances such as:

• Incorrect or incomplete address
• Recipient unavailable after repeated delivery attempts
• Refusal to accept the package
• Failure to collect the package
• Failure to complete customs procedures
• Failure to pay required import charges

If the package is returned to us, please contact Thermexor so that we can determine the available options.

Additional shipping charges may apply for reshipment where permitted by applicable law.

11. Lost Packages

If you believe your package may have been lost, please contact us at zhu261010@gmail.com and provide your order number.

We will contact or work with our logistics partner to investigate the shipment.

A package will not necessarily be considered lost simply because tracking has temporarily stopped updating.

If the logistics provider confirms that the shipment has been lost during transportation, we will provide an appropriate solution depending on the circumstances.

This may include:

• Reshipping the order
• Sending a replacement
• Providing a refund
• Providing another appropriate remedy

12. Damaged Shipments

Please inspect your package as soon as possible after delivery.

If your package or product arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

• Your order number
• Photos of the outer packaging
• Photos of the shipping label
• Photos or videos of the damaged product
• A brief description of the damage

Please keep the packaging and damaged product until the issue has been reviewed.

Depending on the circumstances, we may provide a replacement, refund, partial refund, or another appropriate solution in accordance with our Refund Policy.

13. Incorrect or Missing Items

If you receive:

• The wrong product
• An incorrect quantity
• A package with missing items
• An incomplete order

please contact us at zhu261010@gmail.com.

Please include your order number and relevant photos where possible.

We will review the issue and arrange an appropriate solution.

14. Multiple Packages

Some orders may be shipped in multiple packages.

If this happens:

• Packages may arrive on different dates
• Packages may have different tracking numbers
• Different carriers may handle different packages

Receiving only part of your order does not necessarily mean that the remaining items are missing or lost.

Please check all tracking information before contacting us about missing items.

15. Shipping Address Changes

If you need to change your delivery address, please contact us immediately.

We will attempt to update your order if it has not yet been shipped.

Once the package has entered the logistics network, address changes may not be possible.

Thermexor cannot guarantee that carriers will be able to redirect packages after shipment.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is shipped.

Once an order has been processed or transferred to our logistics partner, cancellation may no longer be possible.

If the order has already been shipped, you may need to receive the order first and then follow our Return & Refund Policy where applicable.

17. Refused Shipments

If a customer refuses delivery without a valid reason, the package may be returned to the sender or handled according to the local carrier's procedures.

Where permitted by applicable law, shipping charges, return transportation charges, customs costs, or other expenses resulting from an unjustified refusal may be deducted from any applicable refund.

This does not affect your mandatory consumer rights.

18. Remote Locations

Certain remote locations may require additional delivery time.

Some locations may also be subject to additional carrier restrictions or shipping fees.

If your location cannot be served by our normal logistics network, we may contact you before shipment to discuss available options.

19. Force Majeure and Events Outside Our Control

Thermexor is not responsible for shipping delays caused solely by circumstances outside our reasonable control.

These circumstances may include:

• Natural disasters
• Severe weather
• War or civil unrest
• Government restrictions
• Customs disruptions
• Transportation strikes
• Carrier network failures
• Epidemics or public health emergencies
• Port or airport congestion
• Supply-chain interruptions
• Major telecommunications or infrastructure failures

Where such events occur, we will make reasonable efforts to assist customers and provide updated information when available.

20. Risk of Loss and Consumer Rights

The transfer of risk for shipped goods will be determined in accordance with applicable law.

Nothing in this Shipping Policy is intended to limit or exclude any consumer protection rights that cannot legally be excluded.

Where mandatory local consumer law provides protections that are more favorable than this policy, those statutory rights will apply.

21. Returns Related to Shipping

If your order needs to be returned after delivery, please refer to our Return & Refund Policy.

Please contact us before returning any product.

Unauthorized returns may experience processing delays or may not be accepted where permitted by applicable law.

22. Contact Us

If you have any questions regarding:

• Shipping
• Tracking
• Delivery delays
• Customs
• Lost packages
• Damaged shipments
• Incorrect deliveries

please contact:

Thermexor Customer Support

Email: zhu261010@gmail.com

Please include your order number when contacting us so that we can locate your shipment and assist you more efficiently.