Terms of service
TERMS OF SERVICE
Effective Date: [Month Day, Year]
Welcome to Thermexor.
These Terms of Service ("Terms") govern your access to and use of the Thermexor website, online store, products, services, content, and related features (collectively, the "Services").
Throughout these Terms, the terms "Thermexor," "we," "us," and "our" refer to [Legal Entity Name], operating under the Thermexor brand.
By accessing our website, placing an order, purchasing a product, or otherwise using the Services, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.
If you do not agree with these Terms, you should not use the Services.
Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.
1. ELIGIBILITY AND USE OF THE SERVICES
You must be at least the age of majority in your place of residence, or otherwise have the consent of a parent or legal guardian, to make purchases through our website.
You agree to use the Services only for lawful purposes and in accordance with these Terms.
You are responsible for ensuring that all information you provide to us, including your name, contact information, billing information, shipping address, and payment details, is accurate, complete, and current.
You may not use the Services in any manner that interferes with the operation or security of our website or that infringes the rights of Thermexor or any third party.
2. PRODUCT INFORMATION
Thermexor makes reasonable efforts to ensure that product descriptions, specifications, photographs, technical information, usage instructions, pricing, and other information displayed on our website are accurate.
However, minor differences may occur between the appearance of a product online and the product received due to factors including display settings, manufacturing variations, packaging updates, photography, lighting, and regional product variations.
Product specifications, packaging, formulations, accessories, and features may be updated or improved from time to time without prior notice, provided that such changes do not materially reduce the essential functionality of the product.
We reserve the right to correct errors or inaccuracies in product information at any time.
3. PRODUCT PERFORMANCE
Certain Thermexor products are designed to reduce solar heat transmission, infrared radiation, ultraviolet exposure, glare, or other forms of solar energy passing through compatible glass surfaces.
Actual product performance may vary depending on factors including the type, thickness, color, composition, and condition of the glass; the size and orientation of the glass surface; ambient temperature; solar intensity; installation quality; curing conditions; environmental conditions; and the manner in which the product is used.
Unless expressly stated otherwise in a written product specification or warranty issued by Thermexor, performance figures, demonstrations, test results, illustrations, charts, videos, and comparisons provided on our website are intended to describe product characteristics under specific test or demonstration conditions and should not be interpreted as a guarantee that identical results will occur in every installation or environment.
4. INSTALLATION AND PRODUCT USE
You are responsible for reading and following all product instructions, installation guides, warnings, preparation requirements, curing instructions, maintenance recommendations, and other documentation provided with or in connection with the product.
Thermexor products should only be applied to surfaces and materials identified as suitable in the applicable product instructions.
Before full application, we strongly recommend testing the product on a small, inconspicuous area to confirm compatibility and appearance.
Improper preparation, application, curing, cleaning, storage, use of incompatible chemicals, use on unsuitable glass, or failure to follow the provided instructions may affect product appearance, durability, adhesion, or performance.
Thermexor is not responsible for damage caused by installation or use that materially deviates from the instructions supplied with the product, except where liability cannot lawfully be excluded.
If you are uncertain whether a product is appropriate for a particular vehicle, glass type, surface, or application, please contact us before installation.
5. VEHICLE AND GLASS COMPATIBILITY
Vehicle manufacturers may use different types of automotive glass, coatings, laminates, tints, surface treatments, and glazing technologies.
The appearance or compatibility of a Thermexor product may therefore vary between vehicles and glass types.
The inclusion of a vehicle manufacturer, model, glass type, or other reference on our website does not imply affiliation with, sponsorship by, or endorsement from the relevant manufacturer unless explicitly stated.
Customers are responsible for checking product compatibility where specific compatibility requirements apply.
6. ORDERS
When you submit an order through our website, you are making an offer to purchase the selected products.
Receipt of an order confirmation does not necessarily mean that your order has been finally accepted.
We may refuse or cancel an order before shipment where reasonably necessary, including in cases involving suspected fraud, payment failure, obvious pricing errors, product unavailability, shipping restrictions, sanctions or regulatory requirements, or incorrect customer information.
If we cancel an order after payment has been successfully received, we will issue the appropriate refund to the original payment method.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
7. PRICING
Prices are displayed in the currency indicated on our website.
Prices may change from time to time without prior notice. Changes will not affect orders that have already been accepted unless required by law or necessary to correct an obvious pricing error.
Unless otherwise stated, product prices do not include customs duties, import taxes, local taxes, brokerage charges, or other fees imposed by authorities in the destination country.
Promotional prices, discount codes, bundles, and other offers may be subject to additional conditions and may be changed or withdrawn at any time before an order is placed.
8. PAYMENT
Payment must be completed using one of the payment methods available at checkout.
By providing payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment service providers to process the applicable charges.
Payments may be processed by third-party payment providers. Thermexor does not directly receive or store complete payment card credentials where those credentials are processed by an independent payment provider.
Transactions may be subject to additional terms imposed by the applicable payment provider.
We may conduct or rely on fraud-prevention and payment-verification procedures before accepting or shipping an order.
9. SHIPPING AND DELIVERY
We ship orders to eligible destinations displayed or accepted during checkout.
Estimated processing and delivery times are provided for convenience and are not guaranteed unless we expressly state otherwise.
Delivery may be affected by customs inspections, carrier delays, weather, holidays, transportation disruptions, incorrect address information, security screening, force majeure events, or other circumstances outside our reasonable control.
Where permitted by applicable law, Thermexor is not responsible for delays caused solely by shipping carriers, customs authorities, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Additional charges resulting from incorrect or incomplete delivery information may be the customer's responsibility where permitted by law.
10. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage charges, or other governmental fees imposed by the destination country.
Unless checkout specifically states that such charges are included, these amounts are not included in the product price or shipping charge and may be payable separately by the recipient.
Customs requirements and import regulations vary by country. Customers are responsible for complying with applicable local import requirements.
We cannot control or predict charges imposed by local customs or tax authorities.
11. DELIVERY ISSUES
You should inspect the package and products promptly after delivery.
If an order arrives damaged, incomplete, incorrect, or appears to have been lost in transit, please contact us within a reasonable period and provide relevant information, which may include photographs of the packaging, shipping label, damaged product, and other evidence reasonably necessary to investigate the issue.
We will evaluate eligible claims in accordance with our Shipping Policy and Refund Policy.
Nothing in this section limits statutory rights that apply to damaged, defective, or incorrectly supplied goods.
12. RETURNS AND REFUNDS
Returns, refunds, exchanges, cancellations, and damaged-product claims are governed by our Refund Policy, which forms part of these Terms.
Certain products may be ineligible for return after they have been opened, used, applied, mixed, consumed, materially altered, or otherwise rendered unsuitable for resale, except where applicable law provides otherwise.
If local consumer protection law gives you mandatory cancellation, withdrawal, refund, repair, replacement, or other rights, those rights remain unaffected.
13. WARRANTIES
Thermexor will provide products in accordance with any express warranty specifically stated on the relevant product page or accompanying warranty documentation.
Except where prohibited by applicable law, no warranty applies to problems caused by misuse, improper application, installation contrary to instructions, accidental damage, modification, abnormal environmental exposure, incompatible surfaces, improper storage, use of inappropriate cleaning chemicals, or ordinary wear and aging.
Any statutory warranties or consumer guarantees that cannot lawfully be excluded remain in full force.
14. PROFESSIONAL AND TECHNICAL INFORMATION
Information provided by Thermexor regarding products, installation methods, thermal performance, glass technology, coatings, materials, vehicles, or other technical subjects is provided for general product guidance.
Such information does not constitute engineering, architectural, automotive, legal, health, or other regulated professional advice.
Where a project involves unusual glass systems, high-value property, structural glazing, specialized coatings, safety-critical applications, or other circumstances requiring professional assessment, the customer should consult an appropriately qualified professional.
15. INTELLECTUAL PROPERTY
The Thermexor website and its contents, including trademarks, brand names, logos, product names, photographs, graphics, videos, text, product documentation, designs, software, layout, and other materials, are owned by or licensed to Thermexor and are protected by applicable intellectual property laws.
You may access and use our website for personal and legitimate commercial purchasing purposes.
You may not reproduce, distribute, commercially exploit, modify, republish, scrape, copy, or create derivative works from our protected content without our prior written consent, except where permitted by applicable law.
"Thermexor" and associated logos and branding may not be used in a manner that suggests affiliation, sponsorship, authorization, or endorsement without our written permission.
16. REVIEWS, COMMENTS AND USER CONTENT
If you submit a product review, photograph, video, comment, testimonial, suggestion, or other content to Thermexor, you represent that you have the legal right to provide that content.
You retain ownership of your original content, but you grant Thermexor a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute that content for the operation, improvement, and promotion of our business and Services, subject to applicable privacy and advertising laws.
We may remove content that is unlawful, misleading, abusive, infringing, fraudulent, obscene, or otherwise inappropriate.
We will not knowingly alter customer reviews in a manner that materially misrepresents the customer's opinion.
17. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to websites, applications, payment providers, social media platforms, shipping services, or other services operated by third parties.
Those third parties operate independently from Thermexor and may have their own terms and privacy policies.
We are not responsible for third-party websites, services, products, content, policies, or actions except to the extent required by applicable law.
18. SHOPIFY
Our online store is hosted and supported by Shopify.
Shopify provides the ecommerce infrastructure that enables us to offer products and Services through our website.
However, purchases made from the Thermexor store are transactions between you and Thermexor, not between you and Shopify.
Shopify may process certain information relating to your access to and use of our store in accordance with its own terms and privacy practices.
19. PRIVACY
Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.
Because our online store operates using Shopify and may integrate with payment processors, analytics providers, advertising platforms, shipping companies, customer-service providers, and other technology partners, certain personal information may be processed by third parties in order to provide the Services.
Please review our Privacy Policy for further information.
20. PROHIBITED USES
You may not use our website or Services for unlawful, fraudulent, abusive, deceptive, infringing, harmful, or unauthorized purposes.
You may not attempt to gain unauthorized access to our systems, introduce malicious software, interfere with website functionality, misuse customer information, impersonate another person, conduct fraudulent transactions, or use automated systems in a manner that materially disrupts or burdens our Services.
We may restrict or terminate access where reasonably necessary to protect Thermexor, our customers, our service providers, or the integrity of our Services.
21. AVAILABILITY OF THE SERVICES
We do not guarantee that our website or Services will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, restrict, or discontinue any part of the Services for maintenance, security, technical, commercial, legal, or operational reasons.
Where reasonably practicable, we will seek to minimize unnecessary disruption.
22. DISCLAIMER
To the maximum extent permitted by applicable law, the Services and website content are provided on an "as available" basis.
Thermexor does not make warranties beyond those expressly stated in these Terms, on the relevant product page, or required by applicable law.
We do not guarantee that every customer will achieve identical thermal, optical, cosmetic, durability, or other results from a product because results may depend on installation, environmental conditions, glass characteristics, usage, and other variables.
Nothing in these Terms excludes warranties, guarantees, rights, or remedies that cannot lawfully be excluded.
23. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Thermexor will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products, including loss of profits, business opportunity, data, or revenue.
Where liability may lawfully be limited, Thermexor's aggregate liability arising from a particular order will not exceed the amount paid to Thermexor for the product giving rise to the claim.
These limitations do not apply where liability cannot legally be excluded or limited, including where applicable law provides otherwise in relation to fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
24. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Thermexor against third-party claims, losses, liabilities, and reasonable costs arising directly from your unlawful use of the Services, infringement of third-party rights, or material breach of these Terms.
This provision does not require a consumer to indemnify Thermexor for matters caused by Thermexor's own breach, negligence, misconduct, or legal responsibility.
25. FORCE MAJEURE
Thermexor will not be responsible for delays or failure to perform obligations caused by events reasonably beyond our control, including natural disasters, severe weather, war, civil disturbance, government action, trade restrictions, epidemics, transportation disruption, labor disputes, telecommunications outages, cyber incidents, supply-chain interruptions, or carrier failures.
This section does not affect any mandatory consumer remedies available under applicable law.
26. TERMINATION
We may suspend or terminate access to the Services if you materially violate these Terms, engage in fraudulent or unlawful activity, misuse our systems, or create a material risk to Thermexor, our customers, or third parties.
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should survive termination, including intellectual property, liability, payment obligations, and dispute provisions, will remain effective.
27. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.
The remaining provisions will continue in effect.
28. NO WAIVER
Failure by Thermexor to exercise or enforce any right under these Terms does not constitute a waiver of that right.
A waiver will only be effective if expressly made by Thermexor in writing where required by law.
29. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of our Services and purchases from Thermexor.
In the event of a conflict between these Terms and a specific written warranty, promotion, or product-specific condition, the more specific terms will apply to the relevant matter.
30. GOVERNING LAW
These Terms are governed by the laws of [Country / State / Jurisdiction], without regard to conflict-of-law principles, except where mandatory consumer protection laws in your place of residence apply.
Any dispute will be subject to the jurisdiction of the competent courts of [Jurisdiction], except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.
Nothing in this section limits mandatory rights available to consumers under applicable law.
31. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, products, business practices, legal obligations, or regulatory requirements.
The current version will always be available on this page.
Where required by applicable law, we will provide notice of material changes.
Changes will apply prospectively from their stated effective date and will not retroactively alter completed purchases unless permitted by law.
32. CONTACT INFORMATION
Questions regarding these Terms may be sent to:
Thermexor
Legal entity: [Legal Entity Name]
Email: [Customer Service Email]
Business address: [Business Address]
Registration number: [Registration Number, if applicable]
VAT / Tax number: [VAT or Tax Number, if applicable]